Our client, an international full service medical communications agency, has a requirement for a Client Service Director to lead a talented team and be based in their Cheshire office.

Purpose:

• Provide high level strategic and marketing insight combined with commercial leadership of accounts teams ensuring operational effectiveness.
• Lead / direct client relationships ensuring business KPIs are met and that existing business is protected and grown.
• Proactively identify and win new business to achieve the financial objectives.

Responsibilities:
Leadership:

• Provide motivational leadership to account team and line management teams.
• Working with senior colleagues, contribute to the development and implementation of the business plan.
• Client Management:
• Provide strategic vision and direction to allow the team to achieve their account objectives.
• Proactively network and build relationships with clients to expand and maximise new business opportunities
• Conduct regular client meetings to review account team performance, including co-ordination of annual client health-check meetings, with senior colleagues as appropriate.
• Ensure clients receive proactive ideas and creative input to assist and also challenge their own thinking and planning.
• Business Development:
• Work with senior colleagues to implement a robust business development plan.
• Proactively identify, secure and lead and direct new business opportunities

Knowledge, Skills and Abilities:

• Life Science Degree
• Can demonstrate high level strategic and tactical thinking, planning and execution
• Has an understanding of the full range of medical communications outputs
• Relevant agency experience, previous work experience in industry or equivalent knowledge
• Demonstrates strong capability for business development activity to expand the existing customer base
• Can demonstrate experience of understanding and interpreting the needs of clients and providing solutions to meet those needs
• Excellent interpersonal skills and communication skills
• Experienced and respected team leader
• Good presentation skills and ability to facilitate meetings
• High performance standards for self and team
• Computer literacy

Package:

Competitive basic salary, Personal pension, Profit Related Pay, Bonus, Permanent health insurance, Salary Exchange, Life Insurance, Childcare vouchers, 25 days annual holiday, Private healthcare

We recognise the upheaval that finding a new role can cause you. That’s why we endeavour to provide you with an efficient and professional service which takes the stress and hassle out of the process. To this end we are more than happy to discuss your situation outside of office hours, or at a time most convenient to you. Please call Jon Gawley on 01932 797996 or email.

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