A leading communications company has an opportunity for an account manager to join their team.
Overview:
Providing product- and client-related insights/direction to client-focussed services is a key objective of this role
The Client Services Manager will work closely with the Director, Client Services, other members of the client service team along with business development, operational services and the client company in ensuring that the service and deliverables provided to the client are of the highest level and meet the objectives in terms of cost, quality and desired outcomes.
The Client Services Manager will work with business development on issues relating to project confirmation and once projects are established will lead on providing feedback to clients regarding ongoing project status and cost management.
The Client Services Manager will be a point of constancy to the client through the business development process and implementation of account and project teams, providing a consistent client/agency interface.
The primary role is to co-ordinate and deliver an efficient, effective and profitable service on client accounts & projects. Excellent organizational and communication skills will assist in developing and maintaining client business.
Key Responsibilities:
Client Liaison:
- Attend client meetings/conferences as required
- Provide point of constancy within for client
- Work with Business Development to supply/confirm client agreement
- Provide regular status reports to client about ongoing projects
- Knowledge of client personnel and client’s business environment
- Develop good understanding of client’s product and marketing environment
- Proactive in interaction with clients
- Establish and maintain a role as a consultant/advisor to client
- Maintain regular contact regarding strategic direction of the account, staffing and other issues as appropriate
Growing New and Existing Business:
- Prepare pitches and proposals for additional business opportunities with new and existing clients
Account Management:
- Ensure all roles and responsibilities are clearly defined at the start of the project and this information is relayed to all members of the project team and client
- Involve relevant individuals in team meetings and discussions to ensure that client business needs are optimally addressed
- Assist in developing strategic programme and finalising programme activity and budget with client (aiding development of the strategic, creative direction of accounts)
- Maintain strategy overview of accounts, including keeping abreast of suitable sponsorship opportunities
- Ensure strategic focus of all materials/programmes delivered
- Review content of all materials and programmes being delivered to ensure client’s needs are being met.
- Maintain an overview of programme tactics
- Ensure team understanding of client corporate values and personality profiles of individual clients
- Develop and maintain project timelines for print items and overview of delivery
- Liaise appropriately with all relevant departments, providing information that may assist them in their day to day work
- Drive brainstorming for account expansion and account development planning
Financial Management:
- Responsible for establishing and confirming financial arrangements with client
- Maintain awareness of financial status of accounts at all times
- Responsible for ensuring invoices are dispatched on time an in accordance with the client/project agreement
- Responsible for regularly reviewing and providing accurate phasing of budgets to client ensuring forecast and capacity reports are accurate
- Project reconciliation
- Management of £400k - £750k, with appropriate support
Package:
A good remuneration package is offered.
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